Playbooks
How Much Should You Charge for Shipping Protection?
Set a shipping protection fee from your own claim data: the break-even formula, flat vs percentage vs price bands, worked examples and a monthly check.
Blog
Protect orders. Keep the margin.
Practical guides for Shopify merchants on shipping protection, claims and growth.
Guides
How to Add Shipping Protection to Shopify Checkout (2026 Guide)
Add shipping protection to your Shopify cart, checkout or thank-you page: what each plan allows, step-by-step setup, testing and the mistakes to avoid.
Guides
Self-Funded vs Third-Party Shipping Protection: Who Keeps the Fee?
Self-funded vs third-party shipping protection: who keeps the fee, who pays claims, cash flow, customer experience and risk, plus a framework to choose.
Guides
Shipping Insurance vs Shipping Protection: What's the Difference?
Shipping insurance pays the merchant after a claim; shipping protection is a customer-paid fee so the store fixes the order fast. When to use each.
Playbooks
What To Do When a Customer's Package Is Lost (Shopify SOP)
A step-by-step SOP for lost packages on Shopify: what to check, when to reship or refund, how to file with USPS, UPS or FedEx, and what to tell the customer.
Playbooks
How to Write a Lost and Stolen Package Policy (+ Template)
Write a clear lost, stolen and damaged package policy for your Shopify store: what to include, wording to avoid, and a free template you can copy.
Guides
Is Shipping Protection Worth It for Small Shopify Stores?
Is shipping protection worth it for a small Shopify store? The math at 100 to 500 orders a month, when it pays off, when it does not, and how to start safely.
Guides
Junk Fee Rules and Shipping Protection: How to Stay Transparent
How hidden-fee rules from the FTC, California, Minnesota and Massachusetts affect shipping protection fees, and a checklist to keep yours clearly optional.
Playbooks
Opt-In vs Auto-Add Shipping Protection: Conversion and Compliance
Should shipping protection be opt-in or added to the cart automatically? Trade-offs for attach rate, customer trust and fee rules, and how to test both.
Guides
What Is a Package Protection Fee (and Why Customers Pay It)?
What a package protection fee is, what it covers, where the money goes, how much stores charge, and why shoppers choose to pay it at checkout.
Guides
UPS, USPS and FedEx Declared Value vs a Protection App
Compare carrier coverage from UPS, USPS and FedEx with a shipping protection app: what each covers, who pays, how claims work and when to use both together.
Playbooks
Migrating from Route to a Self-Funded App (Step by Step)
Move from Route to a self-funded shipping protection app without a gap in coverage: data to pull, pricing, setup, switch-over day and handling old claims.
Data
Porch Piracy Statistics: What the Latest Package Theft Data Shows
Porch piracy statistics from SafeWise, Security.org and Omnisend: how many packages are stolen, the losses, when theft peaks, and what it means for stores.
Playbooks
Stolen Package Claims: A Merchant's Playbook
How to handle stolen package claims on Shopify: what to check, what to say, when to reship or refund, how to spot abuse, and how to fund the cost.
Playbooks
Damaged in Transit: Refund, Reship or Store Credit?
An order arrived damaged: how to verify it, when to refund, reship or offer store credit, how to recover costs from the carrier, and how to prevent it.
Playbooks
Delivered but Not Received Claims: How to Handle Them
How to handle "delivered but not received" claims on Shopify: what to check, what to say, when to reship or refund, and how to prevent abuse and chargebacks.
Guides
Do Shopify Stores Need Shipping Insurance?
Do Shopify stores need shipping insurance? What carriers and Shopify already include, when extra insurance pays off, and when shipping protection fits better.
Guides
International Shipping Insurance for Ecommerce
How to protect international ecommerce shipments: carrier and Shopify insurance, customs and duty risks, cross-border claims, and protection by country.
Guides
Shipping Insurance for High-Value Items (Jewelry, Electronics)
How to protect high-value shipments like jewelry and electronics: carrier limits, insurance and declared value, signatures, packaging, and protection fees.
Comparisons
Shopify Shipping Insurance (Built-In) vs Apps: Pros and Cons
Compare Shopify Shipping insurance with third-party insurance and shipping protection apps: what each covers, costs, claims process and when to use which.
Data
Package Protection Attach Rate: How to Measure and Improve It
How to measure your package protection attach rate by placement, what moves it, how to test changes, and why fee revenue matters more than the rate alone.
Playbooks
Package Protection by Country: Show and Hide Rules
When to show, hide or reprice package protection by country: using claim data by destination, customs and transit risk, policy wording and how to set it up.
Playbooks
Package Protection for Dropshipping Stores
How dropshipping stores can use package protection: longer transit times, supplier claims, pricing for higher risk, clear policies and choosing an app.
Playbooks
Package Protection Widget Design: 12 Principles That Convert
12 design principles for a package protection widget that customers trust and add: placement, wording, price display, defaults, branding and testing.
Playbooks
Shipping Protection Revenue: Turning a Cost Center into Profit
How self-funded shipping protection turns lost and damaged orders from a pure cost into a revenue line: the formula, examples, what to track and how to grow it.
Playbooks
Shipping Protection on the Thank-You Page: Post-Purchase Guide
How to offer shipping protection on the Shopify thank-you page after payment: how it works, permissions, wording, and how it pairs with a cart widget.