Playbooks
How Much Should You Charge for Shipping Protection?
Set a shipping protection fee from your own claim data: the break-even formula, flat vs percentage vs price bands, worked examples and a monthly check.
Playbooks
Playbooks
What To Do When a Customer's Package Is Lost (Shopify SOP)
A step-by-step SOP for lost packages on Shopify: what to check, when to reship or refund, how to file with USPS, UPS or FedEx, and what to tell the customer.
Playbooks
How to Write a Lost and Stolen Package Policy (+ Template)
Write a clear lost, stolen and damaged package policy for your Shopify store: what to include, wording to avoid, and a free template you can copy.
Playbooks
Opt-In vs Auto-Add Shipping Protection: Conversion and Compliance
Should shipping protection be opt-in or added to the cart automatically? Trade-offs for attach rate, customer trust and fee rules, and how to test both.
Playbooks
Migrating from Route to a Self-Funded App (Step by Step)
Move from Route to a self-funded shipping protection app without a gap in coverage: data to pull, pricing, setup, switch-over day and handling old claims.
Playbooks
Stolen Package Claims: A Merchant's Playbook
How to handle stolen package claims on Shopify: what to check, what to say, when to reship or refund, how to spot abuse, and how to fund the cost.
Playbooks
Damaged in Transit: Refund, Reship or Store Credit?
An order arrived damaged: how to verify it, when to refund, reship or offer store credit, how to recover costs from the carrier, and how to prevent it.
Playbooks
Delivered but Not Received Claims: How to Handle Them
How to handle "delivered but not received" claims on Shopify: what to check, what to say, when to reship or refund, and how to prevent abuse and chargebacks.
Playbooks
Package Protection by Country: Show and Hide Rules
When to show, hide or reprice package protection by country: using claim data by destination, customs and transit risk, policy wording and how to set it up.
Playbooks
Package Protection for Dropshipping Stores
How dropshipping stores can use package protection: longer transit times, supplier claims, pricing for higher risk, clear policies and choosing an app.
Playbooks
Package Protection Widget Design: 12 Principles That Convert
12 design principles for a package protection widget that customers trust and add: placement, wording, price display, defaults, branding and testing.
Playbooks
Shipping Protection Revenue: Turning a Cost Center into Profit
How self-funded shipping protection turns lost and damaged orders from a pure cost into a revenue line: the formula, examples, what to track and how to grow it.
Playbooks
Shipping Protection on the Thank-You Page: Post-Purchase Guide
How to offer shipping protection on the Shopify thank-you page after payment: how it works, permissions, wording, and how it pairs with a cart widget.