Sam Shipping Protection
Run your own shipping protection. Keep 100% of the fees.
Let customers protect orders against loss, damage and theft at cart, checkout or the thank-you page. You set the price, you approve the claims, you keep the revenue.
Sam Shipping Protection is a self-funded shipping protection app for Shopify, made by ShopWil. Customers add an optional protection fee at the cart, checkout or thank-you page to cover their order against loss, damage or theft. You keep 100% of that fee and resolve claims yourself with a refund, reship or store credit. Plans start free for 50 protected orders a month, then $9/month for unlimited orders. Rated 4.9★ from 107 reviews, Built for Shopify, live since February 2025. Sam is not an insurance provider.
How it works
A protection program you own, in three steps
- 1
Install and pick your price
Add Sam from the Shopify App Store, then set a fixed fee, a percentage, or price bands by order value. Free for your first 50 orders a month.
- 2
Customers opt in at checkout
A protection widget appears on the cart, checkout or thank-you page. Customers who want peace of mind add it; the fee is collected with the order.
- 3
You resolve claims your way
When a package is lost, damaged or stolen, the customer files a claim in your branded portal. You decide: refund, reship or store credit.
Self-funded vs provider-funded
Who keeps the protection fee?
Shipping protection apps follow one of two models. Sam is self-funded: the fee is your revenue, and you decide how to handle each claim.
| Self-funded (Sam) | Provider-funded | |
|---|---|---|
| Who keeps the fee | You, the merchant | The protection provider |
| Who decides claims | You, with your own rules | The provider, under its terms |
| Whose brand customers see | Yours (widget and claims portal) | Usually the provider’s |
| Who pays for lost orders | You, from the fees you collect | The provider |
Features
Everything you need to run protection in-house
-
Keep every dollar
Protection fees go straight to you with your Shopify payouts. No middlemen, no revenue share.
-
Cart, checkout and thank-you page
Show protection where customers decide, including cart drawers, and inside checkout on Shopify Plus.
-
Pricing your way
Fixed fee, percentage of the order, or price bands by order value. Change it any time.
-
Smart targeting
Exclude products and customers, turn on auto-add, and on Plus show or hide by cart value and country.
-
Self-serve claims portal
Customers file claims with photos under your brand. You refund in full or in part, issue Shopify store credit, or reorder.
-
Automation built in
Auto-add, auto-fulfill and order tagging, a pick-up blocker at checkout, and Shopify Sidekick answers about claims and revenue.
Pricing
Simple plans. No revenue share.
Every plan lets you keep 100% of protection fees. Upgrade only when you outgrow the free tier.
-
Starter
Free
- 50 protection orders / month
- Cart + Thank You widgets
- Fixed & Percentage plans
- Supports multiple currencies
- Claim management & claim portal
- Live chat support
- Analytics
- Zero revenue sharing, You keep it all
- Most popular
Standard
$9 /month
- Unlimited protection orders
- Includes all Starter Plan features
- Protection price based on cart value
- Translate for multi-language stores
- Auto-fulfillment of protection product
- Order tagging
- Exclude customers & products smartly
- Zero revenue sharing, You keep it all
-
Plus
$29 /month
- Unlimited protection orders
- Includes all Standard Plan features
- Shopify Plus checkout extension
- Claim portal with email updates
- Dedicated support
- Priority live chat support
- Show/hide widget by cart value & country
- Zero revenue sharing, You keep it all
Pricing from the Shopify App Store, checked Oct 2026. Billed through Shopify in USD.
Compare
Sam vs other shipping protection apps
Self-funded apps let you keep the fee; provider-funded apps keep it themselves. Here's how Sam compares on what matters.
| Sam Shipping Protection | Navidium | ShipAid | Route | |
|---|---|---|---|---|
| App Store rating | 4.9★ (107) | 4.7★ (396) | 4.8★ (25) | 4.0★ (377) |
| Who keeps the protection fee | Self-funded: you keep the fees | Self-funded: you keep the fees | Self-funded: you keep the fees | Not published |
| Share of fees you keep | 100% | 100% | 91% | Not published |
| App cost | Starter Free · Standard $9/month · Plus $29/month | Free up to 50 orders/mo, then $29.99 (500), $49.99 (1,000), $99.99 (unlimited) per month | 9% of Shipping Guarantee Revenue earned using the app | Free to install; external charges via route.com/pricing |
| Built for Shopify | No |
Reviews
Rated 4.9 by Shopify merchants
“Wilson was an amazing help we were on chat for a long time. It started at the nighttime and I woke up in the morning and I was still on chat with the same person and resolved my problem as quick as possible. Service was really good.”
“Great app, and honestly the best shipping protection app I've found. It does exactly what it's supposed to do, and it works perfectly for stores selling in different markets and languages, which is a big plus for me. A lot of my customers add the protection at checkout, so it's…”
“Their customer support is incredibly fast at resolving my issue. Thank you Wilson!”
“Amazing and fast customer service. They fulfilled my requests promptly and even offered to remove the watermark for free, even though I was using the free plan.”
“It is easy to use, and customer service responds promptly and provides helpful assistance. I used the free version for a while and now plan to upgrade to the Standard version.”
“We recently started using this shipping protection service for our company, and so far, we’ve been very impressed with the experience. From the initial setup to getting everything integrated, their customer service has been excellent. They were responsive, helpful, and took the…”
Works with
- Checkout
- Shopify Admin
- BUCKS Currency Converter PRO++
- Essential, UpCart, AOV Bundle
- iCart Cart, Snap Cart Drawer
- One Click Upsell
- Shipping Insurance
- Shop, Sidekick
FAQ
Questions merchants ask
What is self-funded shipping protection?
Self-funded shipping protection means your store sells protection to customers and keeps the fee, then pays for lost, damaged or stolen orders itself (with a refund, reship or store credit). There is no third party taking a cut. Sam is the tooling for this model: the checkout widget, pricing rules and claims portal.
Is Sam an insurance provider?
No. Sam is not an insurance provider and does not underwrite anything. It gives you the tools to run your own order protection program: you set the fee, customers opt in, and you decide how to resolve each claim.
Who keeps the protection fee?
You do. Sam never takes a share of protection revenue. You pay only the app plan: free for up to 50 orders a month, then $9/month for unlimited orders, or $29/month with Shopify Plus support.
What happens when a package is lost or stolen?
The customer submits a claim through your self-serve claims portal. You review it in the Sam dashboard and choose to refund, reship or give store credit. You set the rules, including what you cover and for how long.
Where does the protection option appear?
On the cart page and cart drawer, on the thank-you page, and inside checkout on Shopify Plus stores (checkout extension, Plus plan). You can turn on auto-add, exclude products and customers (Standard), and show or hide it by cart value or country (Plus).
Does Sam work with cart drawer and upsell apps?
Yes. The App Store listing shows Sam works with BUCKS Currency Converter PRO++, Essential, UpCart, AOV Bundle, iCart Cart, Snap Cart Drawer, One Click Upsell. If your cart drawer is not listed, contact support and we will check it for you.
Does Sam support multiple languages and currencies?
Yes. The widget supports multi-currency stores on every plan, and translation for multi-language stores on Standard and above. The app is available in 13 languages.
What about store pick-up orders?
Protection covers shipping, so Sam includes a checkout rule that blocks it on pick-up orders. Customers who choose pick-up see a short message and remove protection before they can complete checkout.
Will Sam slow down my store?
No. Sam’s storefront script loads asynchronously and is cached, so it does not block your pages from rendering.
How does the protection fee show up in my orders and bookkeeping?
Shopify carts only hold products, so Sam creates a digital protection product (product type sam_protect_shipping) and adds it to the order as its own line item. Auto-fulfill can mark it fulfilled for you. Rename it to match your store, filter it out of reports by product type, and hide it from collections and search with the steps in our user guide.
Can I switch from Route or another protection app?
Yes. Install Sam, set your pricing, then disable the other app’s widget. Existing orders stay with the old provider; new orders use your own program from day one.