Refund Policy

Last updated: October 5, 2026

This policy explains how refunds work for paid plans of ShopWil apps: Sam Shipping Protection, Sam FOMO & Sales Pop Up and Sam Quantity Breaks & Bundles. We want billing to be simple and fair. If something on your bill looks wrong, contact us and we will sort it out.

How you are billed

All app charges go through Shopify. They appear on your Shopify bill, not as a separate charge from us.
Paid plans are billed at the start of each billing period, starting when you approve the plan in your Shopify admin.
Free plans are never charged. You only pay if you choose a paid plan.
Paid plans start with a 7-day free trial. If you switch to the free plan or uninstall the app before the trial ends, you are not charged.
Our apps do not take a share of your store's sales. With Sam Shipping Protection, the protection fees your customers pay go to your store, not to ShopWil.

Cancelling a paid plan

You can cancel at any time by switching to the free plan inside the app or by uninstalling the app from your Shopify admin. This stops future billing. Because Shopify bills at the start of each period, a charge that was already created before you cancelled can still appear on your next Shopify bill.

When we give refunds

Billing mistakes. Duplicate charges, or charges for a plan you did not choose, are always refunded in full.
Problems we could not fix. If a paid feature did not work for your store and our support team could not resolve it, we will offer a refund or credit for the affected period.

Outside these cases, charges for a billing period that has already started are not refunded, and partly used periods are not prorated. We still review every request individually, so please get in touch if your situation is unusual.

How to request a refund

In your Shopify admin, go to Settings > Apps, open the ShopWil app, open the menu (⋯) and choose Get support. Or email us at [email protected].
Include your store's myshopify.com address, the app name, and the date and amount of the charge.
We reply within 2 business days.

Credits and refunds through Shopify

Refunds for app charges are handled by the app developer, which is us, and are paid through Shopify. If your Shopify bill has not been paid yet, we issue a credit so the charge comes off your upcoming bill. If you have already paid it, we issue a refund through Shopify.

Before you open a payment dispute

Please contact us first. Most billing questions are solved quickly by email, and a dispute with your bank or card provider can take weeks.

Shoppers asking about protection fees

If you are a shopper and paid a shipping protection fee to a store, that fee and any claim are handled by the store you bought from, under its own policy. Please contact the store directly.

Changes to this policy

We may update this policy. Changes apply to charges made after the new date at the top of this page. Questions? Email [email protected].