How to Offer Product Warranties on Shopify

You can offer a product warranty on Shopify without installing anything. Write clear terms, show them before purchase, and give customers an easy way to claim. Add an app later only if you need product registration, automated claims or extended-warranty sales.

For how warranties differ from delivery cover, see the warranty guide.

Step 1: What should your warranty terms say?

Keep it short and specific:

• What is covered: for example, defects in materials and workmanship.
• For how long: from the delivery date, in months or years.
• What is not covered: normal wear, misuse, accidental damage, and damage in transit (handled under your shipping or protection policy).
• What you will do: repair, replace or refund, and who decides.
• How to claim: the form or email, what to include, and how long a decision takes.

Step 2: Do US labeling rules apply?

For US sales, the FTC’s guide to federal warranty law sets the basics:

• A written warranty on a product costing over $10 must be labeled “full” or “limited”. A full warranty meets federal minimum standards; most store warranties are limited.
• For products over $15, the terms must be available to shoppers before they buy.
• Implied warranties under state law can apply even without a written warranty.

This is a summary, not legal advice. Other countries have their own consumer rules.

Step 3: How do you show it on Shopify?

1. Create a page under Online Store › Pages called “Warranty” with your full terms.
2. Add a short line on product pages, such as “1-year limited warranty. See terms”, using a theme text block or a product metafield if warranty length varies by product.
3. Link the warranty page in your footer and in order confirmation emails.

Step 4: How should customers claim?

• A simple form or email address.
• Ask for the order number, a description and photos or a short video.
• Confirm receipt the same day and decide within a stated time.
• Keep a log by product to spot quality problems.

Keep warranty claims separate from delivery claims. A product damaged on arrival goes through your protection or shipping policy; see shipping damage vs warranty claims.

Step 5: When should you add a warranty app?

Consider an app when you need:

• Product registration to capture serial numbers or purchase dates.
• Automated claims with status tracking.
• Extended warranties sold as an add-on. See extended warranty upsell: is it worth it?.

Compare apps on who carries the risk (your store or a provider), revenue split, and how claims are handled.

How do you use warranty data?

Every claim tells you something about the product. Log the product, the fault, how long after delivery it appeared and what you did. After a few months, patterns show up: a part that fails early, a supplier batch with problems, or packaging that lets items shift. Share these with your supplier, fix the cause, and adjust the warranty period or exclusions if the data supports it.

What mistakes should you avoid?

• Vague terms like “lifetime quality guarantee” with no conditions.
• Hiding terms until after purchase.
• Mixing warranty and delivery claims in one confusing policy.
• Promising more than you can fund: price warranty length from your real failure rate.

For delivery problems, set up a separate claims flow with Sam Shipping Protection.