Sam Shipping Protection guide · More features
Ask Shopify Sidekick about claims and protected orders
In short
Sam Shipping Protection works with Shopify Sidekick, the AI assistant in Shopify admin. Ask it to find claims, look up protected orders, show protection stats for a period, or check which widgets are active and how pricing is set. Nothing to install; it works once the app is installed.
Sidekick is the AI assistant in Shopify admin (the Work with Sidekick bar at the bottom of the screen). Sam Shipping Protection shares its data with Sidekick, so you can ask about your protection program in plain language without opening the app.
What you can ask
- Search claims: “Show me requested claims from last week”, “Find the claim for order #1023”.
- Claim details: “What did the customer say in claim 148?”, “How much was refunded?”
- Protected orders: “Which orders this month have shipping protection?”
- Protection stats: “How much protection revenue did I make this month?”, “How many claims were approved?”
- Setup check: “Is shipping protection set up correctly?”, “Which widgets are active?”, “How is my protection priced?”
What Sidekick won’t do
Sidekick only reads information. It doesn’t change settings, approve claims or issue refunds; do that in the app. It also never shares source code, API details or internal IDs. If you ask about something the app doesn’t support, it says so and points you to our support team.
Frequently asked questions
Can Sidekick change my settings or resolve claims?
No. Sidekick reads your claims, orders, stats and setup. To change settings or resolve a claim, open the app.
Still need help?
Our developers answer support themselves. Chat with us or email [email protected].