Shipping protection

How does it work?

A widget on the cart, checkout or thank-you page offers protection for a small fee. Customers who add it pay with their order, and the fee appears as its own line item. If the delivery goes wrong, the customer files a claim and the store (or a provider) makes it right.

Who keeps the fee?

With a self-funded app the store keeps the fee and pays claims from it. With a provider-funded app the provider keeps the fee and pays claims. That one difference decides whether protection is revenue or a pass-through.

Example

A store charges $2.95 on a $75 order. The package is stolen from the porch two days later. The customer files a claim with photos of the empty doorstep and delivery scan, and the store reships the order the same day.

Read the full shipping protection guide or see how Sam Shipping Protection works.