Post-purchase upsell
Post-purchase upsell: An offer shown after payment, usually on the thank-you page, that lets the customer add something to the order they just placed.
Why offer protection after payment?
A post-purchase offer adds no friction before checkout, so it cannot hurt conversion. Customers who missed or skipped protection earlier get a second chance to add it.
How does it work on Shopify?
Apps place the offer on the thank-you page with a checkout UI extension. When the customer accepts, the app edits the paid order to add the protection line item, and the customer pays the extra amount. With Sam, this needs the app’s “Edit orders” permission.
Example
A customer skips protection in the cart. On the thank-you page they see “Add order protection for $1.98” and accept; the protection item is added to the same order.
See thank-you page extension, how to add shipping protection to Shopify, the shipping protection guide and Sam Shipping Protection.
Learn more: Shipping protection guide → · Shipping protection · Thank-you page extension