Carrier liability
Carrier liability: The amount a carrier accepts responsibility for when it loses or damages a package. Without declared value, UPS and FedEx limit it to $100 per package.
How much do carriers cover?
UPS and FedEx limit liability to $100 per package unless you declare and pay for a higher value. USPS Ground Advantage and Priority Mail include up to $100 of insurance. Above those amounts, you need declared value, added insurance or your own protection program.
Why it rarely helps with porch theft
Carrier liability covers the carrier’s own failures. Once a package is scanned as delivered, carriers usually treat the job as done, so theft from a doorstep falls outside it.
Example
A $60 order arrives crushed. The store files a damage claim with the carrier, with photos of the box, and recovers the cost within the default liability.
Learn how to handle each case in the order protection guide, or set up Sam Shipping Protection so customers can choose cover.
Learn more: Order protection guide → · Declared value · Proof of delivery